Schedule stability study

Grant description:

Through an intervention with a major U.S. retailer (The Gap), the project tests whether shifting hourly workers to more stable schedules results in cost savings and increased productivity for businesses. In the second year of work, Williams and her team continued to make progress, including broadening the intervention in three important ways: an increase in hours, which research shows can improve sales by adding staffing at peak hours; agreeing to consider sources of instability stemming from the supply chain; and adding a worker survey and focus groups to gather information on scheduling impacts, pre and post intervention, on workers’ and their families’ well-being.